CUSTOMER EXPERIENCE AND SERVICE DELIVERY EXCELLENCE TRAINING

Overview

While “Cash is King”, “Customer is the Queen”. And like in the game of Chess, the Queen must be protected. Customer Care is the most critical ingredient for business success for without them there is no business to start with.

 

Due to the pandemic, organizations now operate in a volatile, highly regularized, and competitive environment. This urges for the need for a more pragmatic approach to business and Customer need management. This involves a very close detail to customer engagement and excellence in service delivery. A service organization hoping to drive profitability must as such drive customer satisfaction through proactive and benchmark customer care strategies that speak directly to the deep- seated needs of their customers. WE will show YOU how.

 Target Audience

This event is for all Public Sector; Private Sector and NGO officials who would like to improve their Service delivery lines through effective Customer care, Brand alignment and Marketing strategies.

The course is highly recommended to but not limited to the following: Senior management, Team leaders, Administration executives, Marketers, Front office staff, Human resource managers, and all Heads of departments.

The course is highly recommended to all interested professionals.

NOTE:

• DataClave observes ALL MOH regulations on trainings and conferences.

• We do not cancel our events after confirmations.

• All prices are net of tax PER WEEK

• Our venues and dates are flexible.

• All events run for two weeks; with the option for attendance in either WEEK or both.

• The courses can be modelled for inhouse set-ups.

 

 

  • The event will be held at Sarova Whitesands Beach Resort and Spa, Mombasa.
  • It is scheduled to start on 30th May 2022 To 4th June 2022
  • Cost per head is KSH 79500