Overview
The relationships developed through a single great customer service experience not only can help deliver a sale, but it can also create a loyal customer that ensures repeat sales for years to come. An organization’s sales and customer service teams are the front-line employees that have a tough job: to manage the customers and keep them happy. Therefore, proper customer service training can help deliver a long-term increase in sales and customer loyalty.
The customer experience is the next frontier of business competition for organizations. Having witnessed the impact of technology on competitiveness, we are poised to witness a shift as customer experiences become the defining factors for business success and continuity. By ensuring that we shape customer perceptions to reflect organizational service favorably, we ensure that the bottom-line is secured, improving our fiscal reality.
Target Audience
This event is for all Public Sector; Private Sector and NGO officials who would like to improve their Service delivery lines through effective Customer care, Brand alignment and Marketing strategies.
The course is highly recommended to but not limited to the following: senior management, team leaders, administration executives, Marketers, Front office staff, Customer Care Teams, human resource managers, all heads of departments.
The course is highly recommended to all interested professionals.
NOTE:
• DataClave observes ALL MOH regulations on trainings and conferences.
• We do not cancel our events after confirmations.
• All prices are net of tax PER WEEK.
• Our venues and dates are flexible.
• All events run for two weeks; with the option for attendance in either WEEK or both.
• The courses can be modelled for inhouse set-ups.